What to check before ordering and how to prepare a safe, accessible kerbside delivery point.
Step01
Choose an available date
Delivery dates are shown during checkout and depend on your postcode, order and the most suitable transport method.
- Deliveries take place Tuesday to Friday.
- Saturday, Sunday and Monday delivery is unavailable.
- Arrange labour only after the materials have arrived and been checked.
Step02
Tell us about restricted access
Add useful delivery notes and contact us before ordering if a large vehicle or pallet courier may struggle to reach the address.
- Mention narrow roads, low bridges and weight restrictions.
- Tell us about steep slopes, weak bridges and limited turning space.
- Note parking restrictions, schools and times when access is often blocked.
Step03
Prepare a safe kerbside point
Orders are unloaded kerbside. The driver must be able to stop and unload without creating a hazard.
- Pallet trucks require level, firm and hard ground.
- They cannot travel over grass, gravel, soft soil or steep slopes.
- Products cannot be lifted over fences, walls or hedges.
Step04
Be ready on delivery day
Delivery can take place between 06:00 and 17:00 and a specific arrival time cannot be guaranteed.
- Keep the contact telephone number available.
- Make sure the unloading point remains clear.
- Move fresh turf to its laying area and install it promptly.
